Terms of Service
Last updated: 10 Sept 2026
1. About These Terms
These Terms of Service (Terms) are an agreement between you and Trevor Wayne Wheeler trading as TREVY (ABN 32 335 055 405) (TREVY, we, us or our). They apply to the TREVY mobile and web applications, websites, customer portals, public links, free tools and related services (together, the Service).
By creating an account, accepting these Terms in the Service or using the Service, you agree to these Terms. If you use TREVY for a business or invite someone to a business account, you confirm that you have authority to bind that business. If you do not agree, do not use the Service.
2. Who May Use TREVY
TREVY is intended for Australian businesses and sole traders. You must be at least 18 years old and legally able to enter into this agreement. Team members may use a business account only when invited or authorised by that business.
3. What TREVY Does
TREVY provides software for service businesses to manage matters such as websites and enquiries, clients, projects, jobs, scheduling, routes, time records, forms, quotes, invoices, credit notes, payments, expenses, receipts, price books, files, communications and accounting connections. Features may depend on your device, plan, role, configuration and connected services.
TREVY provides technology only. We are not the contractor, employer, merchant, debt collector, accountant, tax agent or other professional adviser for your business, and we are not a party to agreements or disputes between you and your customers, workers or suppliers. You remain responsible for how you operate your business and deliver your services.
4. Accounts, Owners and Team Members
You must provide accurate, current information and keep it updated. You are responsible for protecting your account, devices and sign-in methods, for promptly removing access that is no longer authorised, and for activity carried out through your account except to the extent caused by TREVY. Tell us promptly at [email protected] if you suspect unauthorised access.
A business owner or authorised administrator controls the business account, including team access, connected services and business data. Team members must follow the owner's lawful instructions. If there is a dispute about control of an account, we may pause changes while we reasonably verify authority.
5. Subscriptions, Trials and Billing
Paid access is offered through the Apple App Store or Google Play and managed with RevenueCat. The price, currency, billing period and any trial are shown before purchase. Unless the store says otherwise, a subscription or trial automatically renews and the store charges the payment method on file until you cancel through the relevant store. A seven-day trial, when offered, converts to a paid subscription unless cancelled before it ends.
Cancellation normally takes effect at the end of the current paid period. Refunds, payment failures, taxes and store billing are handled under the relevant store's rules, except where applicable law gives you additional rights. We may change prices or plans prospectively with the notice required by the store and applicable law. Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded, including under the Australian Consumer Law.
6. Founder Program
If you apply for, are invited to, or participate in the TREVY Founder Program, your participation is also subject to the separate Founder Program Terms. Those terms apply only after they have been presented to and accepted by you. If there is any inconsistency, the Founder Program Terms govern your participation in the Founder Program, and these Terms continue to govern your general use of TREVY.
7. Your Business Responsibilities
You are responsible for your business decisions and for checking information before relying on, publishing or sending it. This includes customer and supplier details, schedules, scope, pricing, taxes, payment terms, bank details, accounting treatment, website claims and generated documents.
8. Your Content and Data
You retain ownership of information, files, images, branding and other content you or your authorised users submit to the Service (User Content). You give TREVY a non-exclusive, worldwide licence to host, copy, process, transmit, display and adapt User Content only as reasonably needed to operate, secure, support and maintain the Service, comply with law, and carry out your instructions.
You confirm that you have the rights and permissions needed for User Content and that it is accurate, lawful and not misleading. TREVY does not use User Content, Xero data or receipt images to train generative artificial-intelligence models unless you give separate express permission. Aggregated information that does not identify you or another person may be used to understand and improve the Service.
9. Website Builder and Custom Domains
The website builder lets you publish business information, services, locations, images, contact details and enquiry forms on a TREVY address or a custom domain. You are the publisher of your website and are responsible for its content, legal notices, advertising claims, accessibility, intellectual-property permissions and compliance with privacy and consumer laws.
You are responsible for registering, renewing and controlling any custom domain and for keeping its DNS settings correct. TREVY may help route a domain and obtain a security certificate, but we do not guarantee domain availability, uninterrupted certificate issuance, search ranking, traffic or enquiries. We may refuse or remove a domain, page or content that is unlawful, deceptive, infringing, unsafe or technically harmful. A website may be unpublished when the related subscription or entitlement ends.
10. Enquiries, Portals and Public Links
Website enquiries are sent to the business whose website receives them and may include contact details, work descriptions and photos. Customer portals and public links may allow recipients to view documents, approve or reject quotes, reschedule work, make payments, download files or follow an On My Way trip. You are responsible for choosing recipients, checking their details, protecting links and promptly disabling access that should no longer be available.
TREVY may record events such as sending, opening, viewing, approving, signing or paying. Those records can assist your business, but TREVY does not guarantee that an electronic record or signature will be legally sufficient for every transaction. Obtain legal advice where formality or identity requirements matter.
11. Invoices, Customer Payments and Stripe
If you connect Stripe, your business contracts directly with Stripe and remains the merchant and contracting party for customer payments. Stripe controls account eligibility, identity verification, payment processing, card handling, fees, payouts, reserves, chargebacks and disputes under its own terms. Full card details are entered into Stripe's systems and are not stored by TREVY.
TREVY may create Stripe payment sessions, receive transaction status and identifiers, record payments or refunds, and apply supported overpayment handling. You are responsible for invoice accuracy, refund decisions, chargebacks, customer disputes, reconciliation and compliance with payment, tax and consumer laws. Payment status may be delayed or incorrect if Stripe or network services are unavailable.
12. Xero Integration
A business owner may authorise TREVY to connect to an Australian Xero organisation. Depending on the feature and permissions granted, TREVY may read, create, update or reconcile organisation settings, accounts, tax rates, contacts, suppliers, invoices, credit notes, payments, expenses, bills, bank transactions and related PDF or receipt attachments. Data may move from TREVY to Xero and from Xero to TREVY.
You confirm that you are authorised to connect the Xero organisation and direct these transfers. You must review synchronised records and resolve mappings, conflicts, duplicates and errors. Sync may be delayed, incomplete or unavailable because of configuration, data quality, provider limits, outages or changes to Xero. Xero is an independent service governed by its own terms and privacy policy. Disconnecting removes TREVY's active access credentials, but each service may retain records under its own legal and retention obligations.
13. AI Receipt Scanning
AI receipt scanning is optional. If you use it, TREVY sends the selected receipt image to Google's Gemini API to suggest information such as supplier, date, amount, currency, description and category. You can enter expenses manually instead. AI output may be incomplete or wrong, so you must review and correct every field before saving or synchronising it. Receipt scanning is not accounting, tax or legal advice.
14. Maps, Routes and On My Way
TREVY uses location and mapping services, including Mapbox, for addresses, route planning, estimated travel and the optional On My Way feature. Routes, travel times, arrival detection and estimated arrival times are estimates and may be inaccurate, delayed or unavailable. Do not rely on them for emergencies, safety-critical decisions or compliance with road rules.
When you start On My Way, your device may collect location in the background and a selected customer may follow your live progress through a link until sharing stops. Start or configure the feature before driving. You must not interact with TREVY while driving and must follow all road and safety laws.
15. Third-Party Services
The Service depends on independent services such as app stores, RevenueCat, Firebase, Google, Mapbox, Stripe, Xero and communications providers. Their services, terms, privacy practices and availability are outside TREVY's control. TREVY is not responsible for a third-party service except to the extent loss is caused by TREVY or the law provides otherwise. You authorise us to exchange information with a service when you connect or use it as described in our Privacy Policy.
16. Free Online Tools
Free tools, including invoice and quote generators, are provided for convenience without an account. Document content is processed transiently to create the requested output and is not saved to a TREVY account or document database, although ordinary security, rate-limit and analytics records may be created. You are responsible for checking every output and keeping your own copy.
17. Acceptable Use
You must not use the Service to break the law; infringe rights; deceive, harass or harm anyone; send unlawful spam; upload malware or harmful code; publish illegal or misleading material; access accounts or data without permission; bypass security or usage controls; scrape or overload the Service; reverse engineer it except where law permits; or help another person do any of these things.
18. TREVY Intellectual Property and Feedback
TREVY and its licensors own the Service, software, designs, documentation and branding, excluding User Content. Subject to these Terms, we give you a limited, non-exclusive, non-transferable and revocable right to use the Service for your internal business purposes. If you provide feedback, you allow us to use it without restriction or payment, but we will not identify you publicly without permission.
19. Service Availability and Changes
We work to keep TREVY reliable, but the Service may be interrupted for maintenance, security, outages or circumstances outside our reasonable control. We may add, change or discontinue features. Where a change materially reduces a paid core feature, we will give reasonable notice where practicable and any remedy required by law. We do not promise that the Service will always be available, error-free or compatible with every device or third-party service.
20. Suspension, Cancellation and Account Deletion
You may cancel a subscription through the relevant app store and may schedule account deletion through TREVY. Account deletion normally has a 30-day cancellation period before operational deletion begins. Export important data before deletion. Details of deletion and retention are in our Privacy Policy.
We may restrict or suspend access where reasonably necessary to address non-payment, a material breach, unlawful conduct, fraud, a security risk, harm to another person or the Service, or a legal requirement. Where appropriate, we will give notice and a reasonable chance to fix the issue. We may act immediately where delay could cause harm or expose TREVY or another person to material risk.
21. No Professional Advice
TREVY is a software tool and does not provide legal, tax, accounting, financial, safety or other professional advice. Templates, calculations, AI suggestions, reports and general information may not suit your circumstances. You should obtain qualified advice and independently verify important information.
22. Consumer Rights, Warranties and Liability
Nothing in these Terms excludes, restricts or modifies a guarantee, right or remedy under the Australian Consumer Law or another law that cannot be excluded. Subject to those rights, the Service is provided as available and we exclude warranties and representations that may lawfully be excluded. Where a non-excludable guarantee permits a limited remedy, our liability is limited, at our option, to supplying the Service again or paying the reasonable cost of having it supplied again.
To the maximum extent permitted by law, neither party is liable to the other for indirect or consequential loss, loss of profit, revenue, opportunity, goodwill or anticipated savings, or loss or corruption of data, except where that exclusion would be unfair or unlawful. TREVY's total aggregate liability arising from the Service or these Terms is limited to the subscription fees you paid TREVY for the Service during the 12 months before the event giving rise to the claim. This limit does not apply where liability cannot legally be limited or to TREVY's fraud, wilful misconduct or infringement of your intellectual-property rights.
23. Indemnity
To the extent permitted by law, you indemnify TREVY against a third-party claim and reasonable resulting loss to the extent caused by your User Content, services you provide to customers, unlawful conduct, infringement of a third party's rights or material breach of these Terms. You are not responsible under this indemnity to the extent the claim or loss was caused by TREVY's breach, negligence, fraud or wilful misconduct. We will give reasonable notice of a claim and allow reasonable participation in its defence.
24. Disputes and Governing Law
If a dispute arises, contact [email protected] with enough detail for us to understand it. Each party will try in good faith to resolve the dispute before starting court proceedings, unless urgent relief is needed. These Terms are governed by the laws of Queensland, Australia, and the parties submit to the courts of Queensland and courts entitled to hear appeals from them.
25. Changes to These Terms
We may update these Terms to reflect changes to the Service, law, providers or business practices. We will identify the effective date and give reasonable notice of material changes through the Service, email or another appropriate channel. We may ask you to accept updated Terms before continuing to use the Service. Changes do not apply retrospectively unless required by law or expressly agreed.
26. General
If part of these Terms is invalid or unenforceable, it will be read down or removed to the minimum extent necessary and the rest continues. A delay in enforcing a right is not a waiver. You may not assign these Terms without our consent. We may assign them as part of a genuine restructure, sale or transfer of the Service if this does not materially reduce your rights. These Terms and documents expressly incorporated into them are the entire agreement about the Service.
27. Contact
TREVY is operated by Trevor Wayne Wheeler trading as TREVY, ABN 32 335 055 405, Queensland, Australia. Questions about these Terms can be sent to: