Delete your account

Deleting your TREVY account removes your account access and your company data. Deletion is scheduled with a 30-day grace period, so you can cancel before processing begins.

Export anything you need first. See Export your data. TREVY is not your official system of record, so keep any records that the law or your business requires.

Schedule deletion

1. Open TREVY and go to the Home screen.
2. Scroll down to the menu and tap Account.
3. Under Account, tap Delete account.
4. Review the billing notice and export your data if you have not already.
5. Tap Schedule Deletion.
6. Type DELETE to confirm, then tap Schedule.

The screen then shows the scheduled deletion date. Deletion normally begins after a 30-day grace period.

Cancel a scheduled deletion

You can cancel at any time before processing begins. Open the Delete Account screen and tap Cancel Deletion.

The screen reflects the current state:

• Deletion Scheduled: the request is waiting for the grace period to end. You can still cancel.
• Deletion In Progress: processing has started and cancellation is no longer available.
• Deletion Retry Pending: an error interrupted processing and TREVY will retry. You can still cancel before a later retry succeeds.

What deletion removes

When processing begins, TREVY removes your user account, company, and the business records tied to it, including invoices, credit notes, quotes, jobs, clients, expenses, price book services, suppliers, and related files such as logos, receipts, and attachments. Account access ends.

Some limited records may be retained where the law or legitimate operational needs require it, and residual copies may remain in routine backups until they are overwritten. The Privacy Policy describes retention in more detail.

Subscriptions and billing

Deleting your account does not always cancel your subscription, because billing is handled by the provider shown in the app:

• TREVY cancels an active Stripe subscription when deletion is processed.
• For Google Play, TREVY attempts to stop the subscription from renewing.
• Apple does not allow TREVY to cancel an App Store subscription for you. Cancel it in your App Store subscription settings before deleting your account, or it may keep renewing.

Deletion does not create an automatic refund. Refund eligibility remains subject to the provider's rules. See Manage your subscription for billing help.

Founder status

If you are a Founder, deleting your account ends your Founder status, free access, and lifetime Founder pricing eligibility when deletion is processed. See Founder status.

Get help

The website's account deletion page presents these steps in a public, shareable format. If the state shown in your app does not match what you expect, or you cannot access the app, contact TREVY Support.